The following terms and conditions (“terms”) apply to all purchases of products by you from YANNYS. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local provincial authorities.
We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within 14 days.
2. Acceptance of Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions see section Right to Cancel.
The price you pay is the price is the price officially communicated as a result of your RFQ. While we try and ensure that all prices on our website are accurate, errors may occur. Prices are subject to change at any time, please ensure that you finalize your transaction within quotation validity time frame
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
5. Delivery of orders
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated in our quote. We make every effort to deliver goods within the estimated time–scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
6. Export Restrictions
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
7. Returns policy
In the unlikely event you should want to return an item to us we are pleased to offer all customers a 28 Day No Quibble Returns Policy. You have 28 days from receipt of your order in which to notify us if you want to return items for a refund. Just contact us and we’ll arrange for your items to be collected from your door or smaller items to be posted back to us.
YANNYS will deduct from any refund the cost of recovering goods from customers. The exact cost will be advised when you arrange your return. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded. We recommend that you use a traceable delivery service.
Items must be returned unused and in a sale-able condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods; we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Any delivery discrepancies must be reported as soon as is reasonably possible after delivery, preferably within 24 hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Damaged or faulty items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re–delivery of a replacement.
We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded.
We ask that you do not use the damaged items and that you re–package them in their original packaging wherever possible.
Nothing within this Returns policy affects your legal rights.
We offer a 1 year warranty on all products against manufacturing defects where used in accordance with the instructions. This is subject to the following exclusions:
· Moving parts (mechanisms, castors, drawers)
· Seating upholstery which are subject to usage related wear and tear
· Where incorrect assembly occurs or use of non–recommended parts, or third party accessories not compatible with original design are used
· Where the product has been tampered with by a third party or interventions by non–authorized personnel.
Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault, We may arrange an engineer to inspect the item and either rectify the fault on site or advise on action required.
Where your product is no longer under warranty we will endeavor to repair or replace parts subject to availability. There may be charges outside of the warranty period these will be advised before proceeding.
9. Right to cancel
If you have changed your mind and want to return all or part of your order please contact us within 28 days of receiving your order. We will get in touch to arrange to collect the item(s) you want to return. Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 days after the date on which the last product(s) was (were) delivered to you.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by e–mail or post). Please use our contact form in order to notify us in writing. Using our contact form is the quickest way for us to manage your cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you are returning your entire order we will refund any delivery charge you paid as well as the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s). This cost will be advised when you notify us of your return. We will issue your refund promptly once your returned items have been received. In order to receive a full refund, we ask that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.
This right to cancel does not apply to any personalized product(s), to any product(s) which have been made or adapted to your requirements.
10. Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of YANNYS or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed sever-able and shall not affect the validity and enforce-ability of the remaining provisions.
11. Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to YANNYS. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non–commercial use is prohibited without the permission of YANNYS. You may not modify, distribute or re–post anything on this website for any purpose.